Today at work some psycho lady started to yell at me, her irate (and completely irrational) complaints decorated with multiple cuss words.
I even said the words "there is no need for that kind of language" to this lady. Even though I've had several angry customer say fuck. shit, ass, bitch or whatever to me, I've only ONCE felt the need to address their language before this. This lady was laying in to me and I have no idea what her brain damage was.
Finally, another customer standing a few feet away said, "excuse me, but you are seriously offending me with the way you're talking. This is going too far, this employee has done nothing to deserve that". After psycho lady left, the customer turned to me and said, "you handled that so well. You were so polite and I appreciate you addressing her language. That was horrible."
I looked at her, still red in the face from that crazy woman and thanked her for sticking up for me. No customer has ever done that before.
My confidence in humanity has been restored. If you guys ever see a situation like that, please say something. I felt really freaked out and bullied and it meant everything to have someone else step in and tell that lady she was over the line.