im still in my 2nd week of training, and i've yet to talk to a real customer 
maybe next week we will. how bout you? what do you do?
so geography, geology, aiming to be a humanitarian or a researcher?
Do they pay you a lot? Cause if they dont its not worth it, you'll be in for some real grief. I swear over here, their is few things people hate more than telephone operatives...here is a story, just today my brother was calling his phone service because he couldnt check his credit, a indian lady answered (im guessing indian from the accent). He told her the problem, she said she couldnt help him, before he could say "why", she went into a long and really incomprehensible talk about the advantages of another contract. He got pissed off and i think she realised so she handed him over to an indian guy, and this man was even more annoying. He started the conversation like " Hello im gurpreet, my name is spelt G-U-R-P-R-E-E-T, i am here to help". And Mr gurpreet had this inablility to check how much money was on the phone without trying to sell him something at the same time, it ended with my brother screaming down the phone and "gurpreet" repeating "calm down sir, i am here to help remeber"....their not much liked. But here is a tip, whatever they teach you, throw it out the window...seriously, starting conversation my spelling your name might seem like a good idea on paper and it might fool people into thinking it will make you seem friendly, but it doesnt >.>;. And tip for the future "DONT ever try to sell something over the phone...unless you want some grief"i work in a call center, troubleshooting internet-related issues with american customers. its at&t hi-speed btw.
no seriously, everybody is your friend here, open-door policy, no honorifics... i like working here, its a fun environment, they only ask in return impressive performance from you.
and the call center industry is getting better in the philippines, standards are getting high etc....
just wait till you get on the floor 'adre. for the first week, you'll be anxious and excited getting calls, the next week, you'll wish you have less calls and the weeks after that, you'll be in the bandwagon of "cursing/irate agents".
we do mock calls of every situations frequently to condition us to the real thing. it depends on the person if he's intimidated or not really.
just like college! hehe! that's true.yonie said:
America doesnt have accents, its just the same one with different pitch's. xDDDD If you want accents try and talk to someone over here. Serisously i sometimes dont understand people from other cities.. >.>;Well thats a bitch isnt it...what the point in calling them if they dont know how to help. Stupid management is suppose.
you talking about the yorkshire accent? lol first time i heard arctic monkeys i have no idea what they were singing about^ Thats not an accent
and even the words are unknown!
It looks alright i hope they dont mess it up. >.>you talking about the yorkshire accent? lol first time i heard arctic monkeys i have no idea what they were singing about
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oh yeah, on an unrelated note....
dude from the moment i first heard of it, its not alright at all!