Support Troubleshooting and Tech Support

[Pat]

I don't have that problem but a quick google search revealed this GWX Stopper tool, perhaps it helps.

 

[kkck]

Ahh, I found a couple of those but I couldn't get the feeling that I was downloading malware to get rid of... malware. That one at least looks nicer than the other ones I found.

 

[Nomi]

Anyone know how to make SVP work with KCP?

 

[kkck]

Lately I have had trouble watching videos online, specially youtube. In certain videos (not all) I get extremely slow buffering and in some cases they do not even load. Has anyone else had something like that? Is it possible a graphic card (nvidia) could have something to do with this? Has anyone else had this problem on windows10?

 

[Pat]

Have you tried watching the same videos with the same connection on a different device? It may help understand whether it's a server issue or not. Also you can change your DNS settings (and use Google DNS for example), perhaps your current DNS server, for some reason, can't resolve certain host names. If you have a firewall/internet security application, you can disable it and check the same video to make sure it doesn't interfere. The same applies to browser extensions too, you can try it on a different browser or run your browser with extensions disabled. Although possible, a Nvidia driver issue is unlikely (unless there're other graphics problems too), updating Flash may be a good idea though, just in case.

 

[kkck]

Have you tried watching the same videos with the same connection on a different device? It may help understand whether it's a server issue or not. Also you can change your DNS settings (and use Google DNS for example), perhaps your current DNS server, for some reason, can't resolve certain host names. If you have a firewall/internet security application, you can disable it and check the same video to make sure it doesn't interfere. The same applies to browser extensions too, you can try it on a different browser or run your browser with extensions disabled. Although possible, a Nvidia driver issue is unlikely (unless there're other graphics problems too), updating Flash may be a good idea though, just in case.

I haven't tried different devices.... I have tried different browsers and got the same result. I looked into flash but it doesn't seem to be the issue either. And youtube seems to be using HTML5, isn't that an alternative to flash? I am gonna look into updating flash anyways but I think it is up to date for the most part. The DNS thing seems to make sense though considering there are videos I have trouble with and others I don't....

 

[Pat]

Yes, HTML5 videos were optional at one point but I guess it's the default these days, updating Flash may not be of much help in this regard unless, for some reason, you see the Flash version of the site but you mentioned that you have the problem on other sites too, so I thought it might be a possibility.

 

[Doraku]

Is there any way to detect if I have any malware on my Chrome? it seems I got a malware which executes a new tab whenever I'm clicking. I've tried using Malwarebytes and Adwcleaner but the problem still persists. Should I reinstall my Chrome? it's very strange.

 

[kkck]

I am having trouble with my laptop accessing websites. My internet connection is fine however half the sites I try to access simply don't work. It's also not a browser problem since I have the same issue regardless of the browser. I tried a couple of the options google provided but not luck yet. Any suggestions?

 

[goldb]

I am having trouble with my laptop accessing websites. My internet connection is fine however half the sites I try to access simply don't work. It's also not a browser problem since I have the same issue regardless of the browser. I tried a couple of the options google provided but not luck yet. Any suggestions?

Is there any sort of message coming up? sometimes websites are blocked by the broadband provider...

 

[Spirit]

Is there any way to detect if I have any malware on my Chrome? it seems I got a malware which executes a new tab whenever I'm clicking. I've tried using Malwarebytes and Adwcleaner but the problem still persists. Should I reinstall my Chrome? it's very strange.

I have the same issue. It's a minor virus but quite an insidious one. Every now and again I get redirected to other pages, and when I got through the usual process; checking Chrome Extensions, Program Files ect, it all comes up clean

 

[Doraku]

I have the same issue. It's a minor virus but quite an insidious one. Every now and again I get redirected to other pages, and when I got through the usual process; checking Chrome Extensions, Program Files ect, it all comes up clean

Yeah, I've been looking here and there for a fix but to no avail. Most sources I found on the net only suggest me to use Malwarebytes and Adwcleaner, or uninstalling suspicious add-ons and such, but just as I said many days ago, the problem is still existing. Reinstalling and resetting your Chrome also don't repair anything by the way, so I'm somewhat doubtful the virus lies inside the Chrome itself.

I'm not good with computer by any means, but I'm suspecting that the virus is messing up with the registries within the computer. Malwarebytes couldn't detect anything, but every time I run Adwcleaner, the program always find this one registry as a removable threat. Once you remove it, the irksome tab redirect would become less frequent/non-existent but everytime I reboot my comp, the same problem keeps happening all over again and I have to redo the cleaning process.

 

[Spirit]

I was wondering if anyone could help me with a problem of mine.
I have a PS4 you see, and when I created my PSN account, I registered in Ireland (EU). But now i've moved back to Australia, and because of Sony's retarded lock on changing regions, I don't think I can use Australian PSN Cards to top up my wallet, or use an Australian Credit/Debit Card to purchase things online?

 

[Temperance]

I was wondering if anyone could help me with a problem of mine.
I have a PS4 you see, and when I created my PSN account, I registered in Ireland (EU). But now i've moved back to Australia, and because of Sony's retarded lock on changing regions, I don't think I can use Australian PSN Cards to top up my wallet, or use an Australian Credit/Debit Card to purchase things online?

You just have to change your account to Australia no?

 

[Styx]

Anyone familiar with Bootcamp? I'm looking to install it and have no idea where to start. I have a Mac Mini. Are there any dangers to try this? Could it break the Mac, or invalidate warranty etc etc?

Thanks for any help, of course.

I was wondering if anyone could help me with a problem of mine.
I have a PS4 you see, and when I created my PSN account, I registered in Ireland (EU). But now i've moved back to Australia, and because of Sony's retarded lock on changing regions, I don't think I can use Australian PSN Cards to top up my wallet, or use an Australian Credit/Debit Card to purchase things online?

For your account, unfortunately it isn't supported (yet?). Sony Support suggests people to just make a new account. They expect you to just rebuy everything, I guess.

http://community.eu.playstation.com...-Account/td-p/17639774/page/16#thread-replies

If you haven't made any purchases yet, you can just create a new account and set it to the proper region.

 

[Temperance]

Anyone familiar with Bootcamp? I'm looking to install it and have no idea where to start. I have a Mac Mini. Are there any dangers to try this? Could it break the Mac, or invalidate warranty etc etc?

Thanks for any help, of course.

What would you use it for?
I guess it won't be dangerous, looking by the page
As long as you have enough space on your Mac, it should be fine

 

[Spirit]

Anyone familiar with Bootcamp? I'm looking to install it and have no idea where to start. I have a Mac Mini. Are there any dangers to try this? Could it break the Mac, or invalidate warranty etc etc?

Thanks for any help, of course.



For your account, unfortunately it isn't supported (yet?). Sony Support suggests people to just make a new account. They expect you to just rebuy everything, I guess.

http://community.eu.playstation.com...-Account/td-p/17639774/page/16#thread-replies

If you haven't made any purchases yet, you can just create a new account and set it to the proper region.

Sadly, I need to contact a Sony Administrator to get them to delete my entire master account :/
I don't want a sub account and even if i make a sub it has to be in the same region as the master account...

 

[Styx]

What would you use it for?
I guess it won't be dangerous, looking by the page
As long as you have enough space on your Mac, it should be fine

Gaming and software...basically as a normal Windows install.

Sadly, I need to contact a Sony Administrator to get them to delete my entire master account :/
I don't want a sub account and even if i make a sub it has to be in the same region as the master account...

Your sub doesn't have to be the same region as the master account (which I think you can switch around anyways. I could check if you want). I'm curious...did support tell you that?

 

[Spirit]

No when I tried to open a new account in Australia the system told me that a: my master account cannot be deleted automatically (Contact and Admin) and b: any account that I open when my main account is active is a sub account, that needs to be in the same region as the main account :/
So I can't make a sub act in Australia then switch the master account to that one, because that sub has to be in the Irish region as well...

 

[Styx]

No when I tried to open a new account in Australia the system told me that a: my master account cannot be deleted automatically (Contact and Admin) and b: any account that I open when my main account is active is a sub account, that needs to be in the same region as the main account :/
So I can't make a sub act in Australia then switch the master account to that one, because that sub has to be in the Irish region as well...

Oh, well that's really stupid. I really hope that isn't the case and support can help you out.